Support Consultant - Sydney

Help shift workers take back their time.

At Deputy, we're building scheduling software for the real world. Thousands of hourly workers use our platform every day to manage their shifts, and when they hit a snag, they need someone who gets it. That's you.

The Role

You'll be the first point of contact for our customers and their teams, diving into real problems and finding real solutions. Whether it's a scheduling conflict, a technical issue, or confusion about how to use a feature, you'll troubleshoot it. You'll answer questions. You'll help people unlock the full potential of Deputy so they can stop wrestling with software and start focusing on their actual work.

This isn't about closing tickets faster. It's about genuinely helping shift workers and managers build more predictable, manageable workdays. You'll see the direct impact of your work in their reduced stress and clearer schedules.

What You'll Do

• Support our customers via email, chat, and phone, handling everything from account setup to complex troubleshooting

• Get to know the Deputy platform inside and out so you can guide users confidently

• Identify patterns in customer issues and feed that insight back to our product team

• Collaborate with colleagues to solve tricky problems and share knowledge

• Help onboard new customers and ensure they're set up for success

• Own your tickets from start to finish with genuine care

Who You Are

• You're a natural problem-solver with patience and genuine empathy for frustrated users

• You communicate clearly, even when explaining technical concepts to non-technical people

• You're detail-oriented but not robotic—you can adapt your approach to different personalities

• You're curious about how things work and you're not afraid to dig deeper

• You thrive in a collaborative environment where your ideas matter

What We Offer

• Permanent role based in our Sydney office with flexibility around how you work

• Competitive salary and benefits

• A supportive team that actually cares about customer success

• Opportunities to grow into more specialized or leadership roles

• Access to our product and a front-row seat to improving it

If you're energized by solving real problems for real people, let's talk.